Refund & Returns

Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at kontakt@ozerty-norge.com.

We only accept returns for customer remorse on the following conditions:

• The item is new and unused
• For items with a manufacturer seal, the manufacturer seal must be unopened
• The item cannot be damaged due to the handling or use of the customer
• The item must be in its original packaging with all original accessories

To ensure you can shop for your Christmas gifts with peace of mind, we’ve extended our return period for orders placed between November 1st and December 25th. If needed, you’ll have until January 31st to return those orders.

Return policy on damaged, wrong or dysfunctional products

If your item was damaged during transportation, please file a claim with the carrier—unless you selected shipping insurance at checkout, in which case we’ll handle the replacement. For insured shipments, as well as wrong or dysfunctional items, please contact us at kontakt@ozerty-norge.com.

In the aforementioned cases, you will have 30 days to return these products in order to get a replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.

Once your return is approved by our support team, you will not be charged for return shipping costs, as we will provide a prepaid return label.

Returning an order

Before returning an item, please contact us at kontakt@ozerty-norge.com. This ensures that returns are processed smoothly and refunds are issued quickly. Your cooperation is essential to this process.

In some rare cases, returns may need to be sent outside Australia or Oceania at your expense, which is why it’s important to contact us before proceeding.

Please make sure to pack the item securely, including all original accessories if applicable.

Once your return is approved, you can refer to the following cases:

- For the orders placed with the seller Ozerty:
OZERTY
8865 Commodity Circle #12
32819, Orlando FL,
United States

- For the orders placed with another seller than Ozerty:
Ozerty is a marketplace where third-party sellers offer their products on our site, and each seller has a different return address. To ensure your return is processed correctly, please contact us at kontakt@ozerty-norge.com so we can provide you with the exact return address for your product(s).

It is essential to contact our support team before returning an item, as returns made without prior approval cannot be processed.

Customers are responsible for return shipping costs, which may sometimes require sending the item outside Australia. We understand that this may add an extra expense, but this policy allows us to maintain competitive prices while offering a wide selection of quality products.

We are committed to making the returns process as smooth and cost-effective as possible. Please reach out to us before initiating a return—we may be able to offer alternative solutions or advice on reducing costs.

Lastly, we strive to provide detailed and accurate product descriptions to help you make the best choice from the start. Our goal is to minimize returns while ensuring that your purchases meet your expectations.

Cancelling an order

Unfortunately, we are unable to accept order cancellations. Our priority is to process and ship orders as quickly as possible, as this ensures fast and efficient service for the vast majority of our customers. In some cases, orders are dispatched within an hour of being placed.

Due to this rapid processing, it is logistically impossible to modify or cancel an order once it has been confirmed.

If you wish to return your order, please refer to the Returns Policy on this page. You will find the necessary information on how to return your items once they have been delivered, in accordance with our return conditions.

Lost shipments

If your parcel has not been delivered at least two days after the scheduled delivery date, please contact our customer service team at kontakt@ozerty-norge.com.

Once notified, we will initiate an inquiry with the carrier, which may take up to five days to locate your shipment. If the parcel cannot be found by the end of this investigation, it will be considered lost.

In that case, we will immediately send a replacement at our expense, and you will receive a new order confirmation at no additional cost ($0.00).

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

Warranty

All products are legally guaranteed 3 months against manufacturing defects and any other default while properly used. Any misuse resulting in breakage or other default shall not be covered. If you detect any defect on your product during the first three months of use, please contact us at kontakt@ozerty-norge.com,so we can organise the return of the defective product for repair or replace the item if it cannot be repaired.